Returns & Refunds Policy

At HEOMIB, we value customer satisfaction and strive to ensure that every order arrives in good condition and meets your expectations. If you receive an item that is damaged or has a manufacturing defect, you may be eligible to request a return and refund in accordance with the conditions below.

1. Eligibility for Returns

Customers may request a return when the product received has a confirmed manufacturing defect or was damaged before or during delivery.

To be considered for a return, you must contact HEOMIB at info@heomib.com within 10 days from the date your order was placed. Please include your order number, a description of the issue, and clear photographs or other evidence showing the defect or damage.

Products must be returned in their original condition. Where applicable, the item should remain unused and include its original packaging, accessories, and other materials supplied with the order.

2. Return Review

Once we receive your request, our team will review the information and evidence provided. We may request additional photographs, videos, or other details if necessary to determine whether the product qualifies for a return.

A return will only be approved after the reported defect or damage has been reviewed and confirmed by HEOMIB.

If the issue does not meet the requirements of this policy, we may decline the return request.

3. Return Shipping

If HEOMIB confirms that the product is eligible for return, we will provide instructions regarding the return process.

Customers should not send products back without first contacting our customer service team and receiving return instructions. Items returned without prior approval may not be accepted.

4. Refunds

After an approved return has been received and inspected, HEOMIB will process the applicable refund to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

If a refund has been approved but has not appeared after the expected processing period, please contact your payment provider first. You may also contact us at info@heomib.com for assistance.

5. Non-Eligible Returns

Returns may not be accepted for products that have been used, altered, damaged through customer misuse, or returned after the stated return period.

HEOMIB is also not responsible for problems resulting from incorrect use, improper handling, normal wear and tear, or failure to follow product instructions.

HEOMIB reserves the right to make the final determination regarding whether a return meets the requirements of this policy.

6. Contact Us

If you have questions about returns or refunds, please contact:

HEOMIB
Email: info@heomib.com
Address: 5/46, Binh Thuan 1, Thuan Giao, Thuan An, Binh Duong, Vietnam