Privacy Policy

HEOMIB respects the privacy of our customers and is committed to protecting personal information collected through our website. This Privacy Policy explains what information may be collected, how it may be used, and the circumstances in which it may be shared.

By using our website or placing an order with HEOMIB, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, contact us, or use certain website features, we may collect information that is necessary to provide our services.

Depending on how you interact with our website, this information may include:

  • Full name and contact information.

  • Email address.

  • Billing and shipping address.

  • Telephone number.

  • Order and transaction information.

  • Information provided when contacting customer support.

  • Website usage and technical information.

We only seek to collect information that is reasonably necessary for operating our website, processing orders, providing customer service, and improving our services.

2. How We Use Your Information

HEOMIB may use collected information for purposes such as:

  • Processing and fulfilling customer orders.

  • Arranging delivery and shipment of purchased products.

  • Confirming payments and transactions.

  • Communicating with customers regarding their orders.

  • Responding to questions, requests, or customer service inquiries.

  • Managing returns, refunds, and other after-sales services.

  • Improving our website, products, and customer experience.

  • Detecting or preventing fraudulent, unauthorized, or unlawful activity.

  • Complying with applicable legal and regulatory requirements.

We do not use customer information for purposes unrelated to our business operations unless permitted or required by applicable law.

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method used, payment information may be handled directly by the applicable payment processor.

HEOMIB does not intentionally retain sensitive payment information beyond what is reasonably necessary for transaction processing, order administration, or legal compliance.

Customers should review the privacy practices of their selected payment provider for further information about how payment information is handled.

4. Sharing Information

HEOMIB does not sell or intentionally provide customers' personal information to unrelated third parties for their own independent marketing purposes.

We may share necessary information with trusted service providers that assist us with essential business operations. These may include payment processors, shipping providers, technology providers, customer support services, or other partners involved in fulfilling an order.

Information may also be disclosed when required by law, legal process, governmental authority, or when reasonably necessary to protect the rights, security, and property of HEOMIB, our customers, or others.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand how visitors interact with the website, and improve the overall browsing experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.

6. Data Security

HEOMIB takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

7. Third-Party Services and Links

Our website may contain links to third-party websites or services. These external websites operate independently from HEOMIB and may have their own privacy policies.

HEOMIB is not responsible for the privacy practices, security, or content of third-party websites. We encourage customers to review the applicable privacy policies before providing personal information to external services.

8. Changes to This Policy

HEOMIB may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updated version will be posted on this page. Customers are encouraged to review this policy periodically.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

HEOMIB
Email: info@heomib.com
Address: 5/46, Binh Thuan 1, Thuan Giao, Thuan An, Binh Duong, Vietnam